Downstream ACS Latency

The issue has now been fully resolved by the third-party downstream provider. Transaction processing has now resumed as normal.

Reported Start Time: 1.14.2024 2:35 UTC
Reported End Time: 1.14.2025 12:39:30 UTC

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Cardinal monitoring is continuing to monitor intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

Impacted ACS URL: www.rsa3dsauth.co.uk

Reported Start Time: 1.14.25 @0235 UTC

Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider.

Next Update: 60 minutes or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Cardinal monitoring is continuing to monitor intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

Impacted ACS URL: www.rsa3dsauth.co.uk

Reported Start Time: 1.14.25 @0235 UTC

Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider.

Next Update: 60 minutes or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

Impacted ACS URL: www.rsa3dsauth.co.uk

Reported Start Time: 1.14.25 @0235 UTC

Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider.

Next Update: 60 minutes or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.