Downstream ACS Latency

The issue has now been mitigated by the third-party downstream provider. We are continuing to monitor closely to ensure the issue has been fully resolved.

Reported Start Time: 07:47 GMT 22 January 2025
Reported End Time: 17:48 GMT 22 January 2025

Next Update: As status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

Impacted ACS URL: (insert URL): maybankcardsmsos.maybank.com.my

Reported Start Time: 07:47 GMT 22 January 2025

Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider.

Next Update: 60 minutes or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.