Cardinal Authentication - Service Disruption

This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 04 October 2025, 09:41 UTC
Reported End Time: 04 October 2025,10:57 UTC

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue.

Reported Start Time: 04 October 2025, 09:54 UTC

Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns:

https://support.cardinalcommerce.com
support@cardinalcommerce.com

Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue.
-We will share more information as soon as possible. We regret any inconvenience this may cause for our customers.