Visa Consumer Authentication Services (VCAS) Transaction Impact

This issue is confirmed as fully resolved.

Reported Start Time: 11:30 GMT 18 November 2025
Reported End Time: 16:55 GMT 18 November 2025

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Visa is aware of a service disruption with a third party provider Cloudflare (https://www.cloudflarestatus.com/) that may have caused intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions due to an external internet event.

The issue has since been mitigated however we are monitoring to confirm it has been fully resolved.

Reported Start Time: 11:30 GMT 18 November 2025
Reported End Time: 16:55 GMT 18 November 2025

Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.

Next Update: As status changes

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com