Outage in CardinalCommerce

Centinel Transaction Impact

Resolved Minor
November 18, 2025 - Started 25 days ago - Lasted about 4 hours
Official incident page

Incident Report

Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions due to a third party provider Cloudflare (https://www.cloudflarestatus.com/). The issue has since been mitigated however we are monitoring to confirm it has been fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. Next Update: As status changes. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com support@cardinalcommerce.com
Components affected
CardinalCommerce Cardinal Consumer Authentication (3DS) CardinalCommerce Cardinal API CardinalCommerce Cardinal Hybrid API

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/18/2025 11:57PM

This issue is confirmed as fully resolved.

Reported Start Time: 11:30 GMT 18 November 2025
Reported End Time: 16:55 GMT 18 November 2025

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

MONITORING 25 days ago - at 11/18/2025 07:44PM

Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions due to a third party provider Cloudflare (https://www.cloudflarestatus.com/).

The issue has since been mitigated however we are monitoring to confirm it has been fully resolved.

Reported Start Time: 11:30 GMT 18 November 2025
Reported End Time: 16:55 GMT 18 November 2025

Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication.

Next Update: As status changes.

We regret any inconvenience this may cause for our affected Merchants and Partners.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns:
https://support.cardinalcommerce.com
support@cardinalcommerce.com

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