Outage in CardinalCommerce
VCAS Rule Tester - intermittent latency
Resolved MinorIncident Report
Summary AI Generated
The VCAS Rule Tester feature within the CardinalCommerce VCAS Portal experienced intermittent latency for approximately 98.6 hours, causing delays and inconsistent results when users tested rules in the VCAS UI. Transaction processing, live rule execution, and decisioning were unaffected throughout the incident. The issue was fully resolved on June 29, 2026, with Visa conducting an internal review to prevent recurrence.
Cardinal is aware of an intermittent latency with the VCAS Rule Tester feature within the VCAS Portal Rules Management application.
We are investigating the cause and working urgently to resolve the issue.
We regret any inconvenience this may cause for our affected clients.
Reported Start Time: TBD
Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI.
If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry.
Next Update: When Status Changes
Components affected
CardinalCommerce VCAS PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/30/2026 01:07AM
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences.
Reported End Time: 1 June 2026 TBD
Reported End Time: 26 June 2026 at 05:00 UTC
Please do not hesitate to contact your local Visa support team if you have any questions or concerns.
Visa Local Support Channels by Region
Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
INVESTIGATING
about 1 month ago - at 06/25/2026 10:32PM
Cardinal is aware of an intermittent latency with the VCAS Rule Tester feature within the VCAS Portal Rules Management application.
We are investigating the cause and working urgently to resolve the issue.
We regret any inconvenience this may cause for our affected clients.
Reported Start Time: TBD
Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI.
If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry.
Next Update: When Status Changes
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