Outage in Caregility

Caregility - Service Disruption

Resolved Minor

December 31, 2023 - Started about 2 years ago - Lasted about 2 months
Official incident page

Incident Report

On December 31st at 3 pm ET, users experienced difficulties accessing Caregility portals due to failures in validating metadata values associated with licenses. The problem was resolved by 3:42 pm ET by refreshing the metadata values tied to licensing from the Admin portal.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/15/2024 03:51PM

On December 31st at 3 pm ET, users experienced difficulties accessing Caregility portals due to failures
in validating metadata values associated with licenses. The problem was resolved by 3:42 pm ET by
refreshing the metadata values tied to licensing from the Admin portal.

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