Outage in Carestream Dental
Issue with Electronic Prescriptions
Resolved MajorIncident Report
Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message.
Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able.
On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer.
In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.
Components affected
Carestream Dental Electronic PrescriptionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/29/2026 07:15PM
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
IDENTIFIED
28 days ago - at 04/09/2026 04:05PM
Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message.
Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able.
On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer.
In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.
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