Outage in CARFAX Canada
Accident/Damage Data Unavailable
Resolved MajorIncident Report
Summary AI Generated
CARFAX Canada experienced a major incident where accident and damage data became unavailable across all their products and websites for 10.8 hours. While basic Vehicle History Reports remained accessible, any reports requiring accident or damage information were stuck in a pending state. The issue was traced to their data provider and was fully resolved after the provider implemented a fix.
Severity 2 - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
Components affected
CARFAX Canada Report Completion CARFAX Canada Accidents/Damages/Estimates CARFAX Canada Report Completion CARFAX Canada Report Completion CARFAX Canada Report CompletionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 06/04/2026 12:44AM
This incident has been resolved.
IDENTIFIED
about 22 hours ago - at 06/03/2026 08:15PM
Severity 2 - Our data provider continue working on resolving this issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
IDENTIFIED
about 24 hours ago - at 06/03/2026 06:42PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 06/03/2026 04:59PM
Severity 2 - Our data provider continue working on resolving this issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
IDENTIFIED
1 day ago - at 06/03/2026 02:37PM
The issue is been identified and a fix is being worked on by our data provider.
INVESTIGATING
1 day ago - at 06/03/2026 01:56PM
Severity 2 - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
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