Outage in Cargobase

Approval Request issues

Resolved Minor
November 26, 2020 - Started about 4 years ago
Official incident page

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Outage Details

Some users are reporting not having the 'Approval request' option when trying to approve specific quote requests, we are investigating how to resolve this quickly. As a temporary workaround, we advise all approvers to install the 'Cargobase - On The Go' app from either the Apple App Store or Google Play Store. Approvals can be granted easily via the app. Another workaround, is to navigate to the specific quote request via the universal search, or via the 'Requests' section of the platform. Opening a request will navigate you to the approval steps.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 11/26/2020 05:04PM

The issue has been resolved.

MONITORING about 4 years ago - at 11/26/2020 04:53PM

A fix has been implemented, we are now monitoring the effect.
All approvers should see the 'Approval request' option once again, if not; please refresh the screen.

INVESTIGATING about 4 years ago - at 11/26/2020 03:57PM

Some users are reporting not having the 'Approval request' option when trying to approve specific quote requests, we are investigating how to resolve this quickly.

As a temporary workaround, we advise all approvers to install the 'Cargobase - On The Go' app from either the Apple App Store or Google Play Store. Approvals can be granted easily via the app.

Another workaround, is to navigate to the specific quote request via the universal search, or via the 'Requests' section of the platform. Opening a request will navigate you to the approval steps.

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