Outage in CartHook

Checkout redirect not working

Resolved Minor

January 22, 2021 - Started about 5 years ago - Lasted about 1 year
Official incident page

Incident Report

We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.

Need to monitor CartHook outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 01/22/2021 12:41PM

We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout.
Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page.
The issue is fixed and all precautions to prevent another occurrence have been made.

Latest CartHook outages

Analytics Outage - almost 4 years ago

CartHook Post Purchase Offers Data Outage (AWS Issue) - about 4 years ago

AWS Outage - about 4 years ago

Carthook checkout: order dispatch issue - almost 5 years ago

Shopify API Outage - about 5 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook