Outage in CartHook

CartHook checkout: Potential Braintree outage

Resolved Minor
September 16, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

September 16, 2020 - 16:03 UTC Braintree Payments has identified an elevated rate of errors with the API that may cause checkout issues for merchants using Braintree as their payment process with CartHook. Braintree engineers are investigating. If you are using Braintree as your primary payment processor with CartHook, please follow https://status.braintreepayments.com/ for more up-to-date status alerts.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 09/16/2020 05:25PM

This incident has been resolved.

MONITORING about 5 years ago - at 09/16/2020 04:57PM

Braintree has pushed a fix to their production servers. We are monitoring the results.

If you are using Braintree as your primary payment processor with CartHook, please follow https://status.braintreepayments.com/ for more up-to-date status alerts.

IDENTIFIED about 5 years ago - at 09/16/2020 04:32PM

The Braintree team has identified the issue and a fix is being implemented.

If you are using Braintree as your primary payment processor with CartHook, please follow https://status.braintreepayments.com/ for more up-to-date status alerts.

INVESTIGATING about 5 years ago - at 09/16/2020 04:16PM

September 16, 2020 - 16:03 UTC Braintree Payments has identified an elevated rate of errors with the API that may cause checkout issues for merchants using Braintree as their payment process with CartHook. Braintree engineers are investigating.

If you are using Braintree as your primary payment processor with CartHook, please follow https://status.braintreepayments.com/ for more up-to-date status alerts.

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