Outage in CartonCloud

Mobile app Packed Items screen appearing unexpectedly

Resolved Minor
September 08, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.
Components affected
CartonCloud Mobile Applications

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/08/2025 03:45AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/08/2025 03:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/08/2025 12:54AM

We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.

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