Outage in Caseware Cloud
Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users
Resolved MinorIncident Report
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Components affected
Caseware Cloud Cloud-based Engagement SolutionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/14/2026 06:42AM
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
MONITORING
14 days ago - at 07/14/2026 06:00AM
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
MONITORING
14 days ago - at 07/14/2026 05:58AM
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
IDENTIFIED
14 days ago - at 07/14/2026 04:56AM
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance between 05:30 to 05:40 UTC. Users may experience downtime during this period, we will keep you informed as new information becomes available.
IDENTIFIED
14 days ago - at 07/14/2026 04:49AM
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance by 01:30 AM EST, we will keep you informed as new information becomes available.
INVESTIGATING
14 days ago - at 07/14/2026 04:30AM
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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