Outage in Caseware Cloud

SmartSync Cloud Service, Degraded Performance for Asia Pacific users

Resolved Minor

August 10, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

Components affected

Caseware Cloud SmartSync Cloud Service

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 08/11/2026 12:23AM

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

MONITORING 7 days ago - at 08/11/2026 12:09AM

SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

IDENTIFIED 7 days ago - at 08/11/2026 12:04AM

The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.

INVESTIGATING 7 days ago - at 08/10/2026 11:44PM

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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