INC-2505 - Mastercard 3DS Authentication Issues

What has happened:
All services have been restored including transactions using Mastercard 3DS.

A full incident report has been requested.

We're here to help:
If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using support@cashflows.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.

Kind regards,
Service Management

Guidance and next steps:
At the current time, there is a degradation across multiple Mastercard services.

Below is more information about what you will and will not be able to do during this disruption, what corrective actions are being taken, and who to contact should you have questions or concerns.


What does this mean?

During this time:
• Mastercard 3DS payments will intermittently fail.
• You will not be able to access Mastercard Connect.
• A service disruption has been identified for Transaction Switching - Dual Message Authorisation.

What corrective actions have been taken?
Mastercard has advised they have an issue which their technical teams are working to resolve as expediently as possible.

We apologise for any inconvenience this may have caused.

Kind regards,
Service Management

Guidance and next steps:
There are currently multiple issues affecting Mastercard transactions.

Our technical team has raised these issues with Mastercard.

You do not need to do anything, but we request your patience while we resolve this situation.
We will provide updates to our status page.

We apologise for any inconvenience this may have caused.

Kind regards,
Service Management

We are investigating a new issue:
Technical teams are currently investigating a new issue which is causing 3DS transactions not to be authorised intermittently.

Guidance and next steps:
Our technical teams are working hard to identify the cause of this issue as soon as possible.

You do not need to do anything, but we request your patience while we resolve this situation.
We will provide updates to our status page.

We apologise for any inconvenience this may have caused.

Kind regards,
Service Management