INC-2243 Account Management System (AMS) degraded

What has happened:
The fix has successfully resolved degraded service on AMS.

This incident is now closed. We apologise again for any inconvenience this may have caused.

We're here to help:
If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using support@cashflows.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.

Kind regards'
Service Management
,
Customer Support Team

We are investigating a new issue:
Technical teams are currently investigating a new issue which is causing degradation in our Account Management System (AMS).

Please note this is not impacting transactional processing.

What does this mean -
Transactional data from 07:00 (UTC) may not be available within AMS .
The reports generated within AMS may not be accurate post 07:00 (UTC).

Guidance and next steps:
Our technical teams have identified the cause and are working to restore the service.

We apologise for any inconvenience this may have caused.

Kind regards,
Service Management