Outage in Catalyst Cloud

DNS issues affecting some customers

Resolved Major
August 02, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified a DNS issue affecting some customers in the Hamilton region. Engineers are investigating a change in name resolution behaviour that was introduced yesterday, which may affect customers who filter DNS queries on remote servers using ACLs.
Components affected
Catalyst Cloud Network (nz-hlz-1)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/03/2023 12:17AM

The problem have been resolved.

MONITORING over 1 year ago - at 08/02/2023 11:38PM

We are in the process of reverting this change of behaviour and expect the old behaviour to be restored everywhere within the hour.

IDENTIFIED over 1 year ago - at 08/02/2023 10:57PM

We have identified a DNS issue affecting some customers in the Hamilton region. Engineers are investigating a change in name resolution behaviour that was introduced yesterday, which may affect customers who filter DNS queries on remote servers using ACLs.

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