Outage in Catalyst

Current Incident: Global Vendor Outage Impacting Integrations

Resolved Minor
October 20, 2025 - Started 11 days ago - Lasted about 18 hours
Official incident page

Incident Report

Issue: AWS is currently experiencing a global service disruption impacting multiple regions and cloud-based applications worldwide. As a result, all Catalyst integrations may experience interruption or delay. Impact: - Syncing delays between Catalyst and integrated systems (including Salesforce and others) - Trend modules may not display the most up-to-date data - Playbooks may not trigger or run as expected Our engineering team is actively monitoring the situation and will restore full functionality as soon as AWS services stabilize. Once the AWS disruption is resolved, we fully expect all integrations and Catalyst functionality to automatically restore without additional customer action. Thank you for your patience and understanding.
Components affected
Catalyst Website

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 02:14PM

This incident has been resolved.

MONITORING 11 days ago - at 10/20/2025 08:05PM

Issue: AWS is currently experiencing a global service disruption impacting multiple regions and cloud-based applications worldwide. As a result, all Catalyst integrations may experience interruption or delay.

Impact:
- Syncing delays between Catalyst and integrated systems (including Salesforce and others)
- Trend modules may not display the most up-to-date data
- Playbooks may not trigger or run as expected

Our engineering team is actively monitoring the situation and will restore full functionality as soon as AWS services stabilize. Once the AWS disruption is resolved, we fully expect all integrations and Catalyst functionality to automatically restore without additional customer action.

Thank you for your patience and understanding.

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