Outage in Catalytic

Batch instances are not always marked as complete

Resolved Minor
July 19, 2021 - Started about 4 years ago - Lasted 8 months
Official incident page

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Outage Details

We are investigating an issue where our `Start an instance for each row` actions are not always completing. The sub-instances are beginning, but the actual action task is failing to be marked as `complete`. If you are experiencing this issue, you can safely `Force complete` the action task in your task detail screen. We will post updates as we identify what is causing this issue. We apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 07/19/2021 05:37PM

The batch processing issue is now fully resolved. Batch jobs should be executing without issue or delay. We again apologize for the inconvenience.

MONITORING about 4 years ago - at 07/19/2021 04:03PM

We have identified the issue with our batch processing actions and are now seeing batch actions complete as expected. We are continuing to monitor to ensure the issue is fully resolved.

INVESTIGATING about 4 years ago - at 07/19/2021 03:23PM

We are investigating an issue where our `Start an instance for each row` actions are not always completing. The sub-instances are beginning, but the actual action task is failing to be marked as `complete`. If you are experiencing this issue, you can safely `Force complete` the action task in your task detail screen. We will post updates as we identify what is causing this issue. We apologize for any inconvenience.

Latest Catalytic outages

Slow action processing - almost 3 years ago
Slow task processing - over 3 years ago
Slow batch/loop processing - over 3 years ago
Slow action processing - over 3 years ago
Database connectivity issues - almost 4 years ago

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