Outage in Catchpoint

Catchpoint Email Service Impacted Issue due to blocklist services.

Resolved Major
August 25, 2025 - Started 22 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We have investigated and resolved an issue impacting Catchpoint’s email services due to some blocklist services. This may have affect the delivery of alert emails and other system-generated communications. For more information check this Kb article - https://docs.catchpoint.com/docs/email-block
Components affected
Catchpoint Alerting
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 08/26/2025 06:39AM

This incident has been resolved.

MONITORING 22 days ago - at 08/25/2025 06:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 22 days ago - at 08/25/2025 04:14PM

We are currently investigating this issue.

MONITORING 22 days ago - at 08/25/2025 04:14PM

We have temporarily paused Catchpoint’s email services including email-based alerts as part of ongoing troubleshooting. Customers will continue to receive alerts via webhooks. Our team is working to restore email services at the earliest.

MONITORING 22 days ago - at 08/25/2025 03:55PM

We have investigated and resolved an issue impacting Catchpoint’s email services due to some blocklist services. This may have affect the delivery of alert emails and other system-generated communications.

For more information check this Kb article - https://docs.catchpoint.com/docs/email-block

Latest Catchpoint outages

Partial Unavailability of US-EAST Historical Capture Data - 9 days ago
Issues Detected with a Subset of Nodes - 12 days ago
Catchpoint portal unavailable - about 1 month ago
Report emails are not being sent - about 1 month ago
Alert Emails not being Delivered - about 1 month ago

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