Outage in Catchpoint

Catchpoint Email Service Impacted Issue due to blocklist services.

Resolved Major
August 25, 2025 - Started about 2 months ago - Lasted about 15 hours
Official incident page

Incident Report

We have investigated and resolved an issue impacting Catchpoint’s email services due to some blocklist services. This may have affect the delivery of alert emails and other system-generated communications. For more information check this Kb article - https://docs.catchpoint.com/docs/email-block
Components affected
Catchpoint Alerting

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/26/2025 06:39AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/25/2025 06:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 08/25/2025 04:14PM

We are currently investigating this issue.

MONITORING about 2 months ago - at 08/25/2025 04:14PM

We have temporarily paused Catchpoint’s email services including email-based alerts as part of ongoing troubleshooting. Customers will continue to receive alerts via webhooks. Our team is working to restore email services at the earliest.

MONITORING about 2 months ago - at 08/25/2025 03:55PM

We have investigated and resolved an issue impacting Catchpoint’s email services due to some blocklist services. This may have affect the delivery of alert emails and other system-generated communications.

For more information check this Kb article - https://docs.catchpoint.com/docs/email-block

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