Outage in Census

Intermittent Page Load Fails

Resolved Minor
September 19, 2025 - Started about 1 month ago - Lasted 24 minutes
Official incident page

Incident Report

We have detected intermittent page load failures on the Census UI due to DNS. Our team is investigating the root cause. Sync runs are unaffected.
Components affected
Census Sync Management UI

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/19/2025 04:50PM

This incident has been resolved and page loads are now fully operational. During a system upgrade it was determined that our DNS resolver returned empty values for app.getcensus.com for a brief point - our team will continue investigating the root cause of why this occurred.

INVESTIGATING about 1 month ago - at 09/19/2025 04:41PM

We have detected intermittent page load failures on the Census UI due to DNS. Our team is investigating the root cause. Sync runs are unaffected.

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