Alert! INC153691 – RSA Service Slowness Impacts to Online Banking

RSA service performance has returned to normal. A post mortem will be provided in the next few weeks.

RSA service performance has stabilized. Central 1 will continue to triage and monitor. Users who encounter errors should be able to try again.

We continue to investigate and will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

We are continuing to investigate the point of failure to restore service stability.

We will provide our next update by 2:30 p.m. PT (5:30 p.m. ET).

We are continuing to investigate the point of failure to restore service stability.

The latency on the RSA system is only impacting approximately 8% of logins with most logins not experiencing high latency.

We will provide our next update by 1:30 p.m. PT (4:30 p.m. ET).

We are continuing to work on service stability.

We will provide our next update by 12:30 a.m. PT (3:30 p.m. ET).

Please note that we are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent. In Forge 2, this is also causing intermittent issues with the left Nav loading and transactional 2SV failing.

Central 1 is completing a reboot of our RSA services. We are actively investigating and an update will be provided by or before 11:30 a.m. PT (2:30 p.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2