Outage in Central 1

Alert! - RESOLVED: Toronto Data Center Degraded Service | INC153997

Resolved Major
March 03, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

The Secure Site (www.secure.central1.com) is currently unavailable. Technical support is investigating. We will provide an update by 12:15 p.m. PT (3:30 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 PaymentStream™ Direct Central 1 Online Tracing (OLT) Central 1 Online Return System (ORS) Central 1 Bill Payments Central 1 Secure Site & User Management Central 1 Automated Funds Transfers Central 1 Deposit Anywhere™ (RDC) Central 1 Cheque Processing Central 1 Critical/High Priority Incident Alert Central 1 MemberDirect Retail (MDi/MDo) Central 1 Central1.com Central 1 Forge 2.0 Online Banking
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/04/2023 12:28AM

Services have remained stabled. The point of failure was identified and will be reviewed in the upcoming postmortem. 

Services are expected to remain stable throughout the weekend.

MONITORING over 1 year ago - at 03/03/2023 07:47PM

Originally reported as only a Secure Site outage, Central 1’s services in our Toronto Data Center degraded between 10:55 a.m. to 11:18 a.m. PT (1:55 to 2:18 p.m. ET).

Technical support is investigating with our vendor for root cause analysis.

We continue to monitor system stability and provide an update by 4 p.m. PT (7 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING over 1 year ago - at 03/03/2023 07:23PM

The Secure Site (www.secure.central1.com) is currently unavailable. Technical support is investigating.

We will provide an update by 12:15 p.m. PT (3:30 p.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1

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