Outage in Central 1

INC162116 - Possible 2-Step Verification SMS Delays

Resolved Minor

June 08, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. TeleSign is investigating this incident and we will provide updates as we receive them. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 Critical/High Priority Incident Alert

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/08/2023 03:54PM

TeleSign has advised that this incident is now resolved, C1 has monitored this RSA and we can see no errors more errors.

IDENTIFIED almost 3 years ago - at 06/08/2023 02:36PM

The Issue has been identified, and the engineers at Telesign are working on it.

As a temporary workaround, members can get the 2sv code via email.

INVESTIGATING almost 3 years ago - at 06/08/2023 02:03PM

Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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