Resolved - INC189736 - FX drafts printing issue

There continue to be a couple of credit unions remaining that cannot print FX Drafts.

Convera’s technical team continues to investigate the issue.

FX Drafts can be printed using Google Chrome or Firefox.

If your organization is having problems printing drafts, please contact Client Support at Central 1 so we can effectively troubleshoot the printing issue.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Convera continues working to resolve the FX Drafts printing issue.

We will provide an update on Wednesday, November 6th, at 11 a.m. PT (2 p.m. ET) or sooner if the issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

The FX Drafts printing issue happens when a user tries to print a draft using the Edge browser. Convera continues to work on a resolution for the printing issue.

FX Drafts can be printed using Google Chrome or Firefox.

We will provide an update on Tuesday, November 5th at 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Convera has advised that they are still working on resolving the issues around the printing of drafts.

We will provide another update by 1 p.m. PT (4 p.m. ET).

We are continuing to monitor for any further issues.

Convera's technical team continues to investigate the issue with printing Drafts when clients are using the FX Draft application.

We will provide another update on Monday, November 4, 2024 by 8 a.m. PT (11 a.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Convera has advised Central 1 that some clients may still be experiencing issues when using FX Drafts. Their technical support continues to investigate, and they will share information with us as they have it.

We will provide another update today by 4pm PT (7pm ET), or sooner if the incident is resolved.

Convera has notified Central 1 that credit unions may be encountering issues when printing Drafts using the FX Drafts application.

Convera’s technical team is currently investigating the issue.

An update will be sent out by 2 p.m. PT (5 p.m. ET), on Friday, November 1, 2024, or earlier if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.