INC230473: iOS mobile app Login errors

The issue affecting a subset of Forge mobile app users on iOS devices when using password login has been resolved.

Investigation identified a Web Application Firewall (WAF) rule change that was impacting this specific login traffic. The rule has been adjusted and login functionality has been restored.

Android users and biometric login were not affected, and the issue did not impact all Credit Unions or all iOS users.

All relevant teams remain engaged and are monitoring the service. Further investigation will be completed with Intellect Design to understand why the WAF rule affected this traffic and to identify any appropriate preventative measures.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878, press 2

Intellect Design continues to investigate an issue affecting a subset of users attempting to log in to the Forge mobile app on iOS devices using their password.

This issue does not affect all Credit Unions or all iOS users. Android users and users logging in with biometrics continue to be unaffected.

As a workaround, affected users can access Online Banking through their mobile device's web browser while we continue to investigate the iOS app login issue.

All relevant teams are engaged and actively working to identify the cause and restore normal login functionality. Our next update will be provided within two hours.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878, press 2

Please be advised that IOS users have login failures with mobile app. At this time the login for the Forge mobile app in iOS devices is not working. We are actively investigating to identify the root cause and assess the impact.
Users using biometric login, Android app and desktop Online banking are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.