Outage in Centrify Cloud Service

Platform: US - Delayed loading or failures when loading Access > Roles page

Resolved Minor
April 16, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting Platform customers in the US region. Customers may experience errors or delays when loading the Access > Roles page, including the following: # An error message with HTTP failure response 504 # Delayed loading of the Roles page or role members Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will provide updates as more information becomes available. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/16/2025 09:46PM

This incident has been resolved.

MONITORING 11 days ago - at 04/16/2025 07:57PM

The issue has been mitigated by restarting a backend service. We are currently monitoring the system to ensure full stability.

Thank you for your patience while we worked to restore service.

INVESTIGATING 11 days ago - at 04/16/2025 07:43PM

We are currently investigating an issue affecting Platform customers in the US region. Customers may experience errors or delays when loading the Access > Roles page, including the following:

# An error message with HTTP failure response 504
# Delayed loading of the Roles page or role members

Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience.

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