Secret Server Cloud: US - RDP/SSH Connectivity Issues

This incident has been resolved.

A fix has been implemented to address the resource contention impacting RDP and SSH connections. We are actively monitoring the service, and results indicate that RDP and SSH connections are functioning normally without disconnections.

We have confirmed the root cause of this issue to be resource contention impacting the RDP/SSH proxy services.

To mitigate the issue, we have added additional resources to increase capacity and reduce connection failures. We are continuing to monitor the environment closely to ensure stability and will provide further updates as needed.

We are currently investigating an issue impacting RDP and SSH connections initiated through Secret Server Cloud, specifically when connections are made via the Connection Manager / RDP proxy.

Some customers may experience:
# Failures when launching RDP or SSH sessions
# Black screens during connection attempts
# Inability to connect through the RDP proxy, while direct RDP may continue to work

We have identified the underlying cause and are actively implementing a fix. Additional updates will be shared as progress is made.