Outage in Cerby

Cerby-managed VoIP phone number provisioning

Resolved Minor

December 09, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing difficulties to provision new Cerby-managed phone numbers. Our team continues to investigate to identify the source of the issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 12/10/2022 12:06AM

This incident has been resolved.

MONITORING about 3 years ago - at 12/09/2022 09:52PM

The Cerby-managed VoIP phone number provisioning and SMS service has recovered, we are closely monitoring the performance to confirm the resolution.

INVESTIGATING about 3 years ago - at 12/09/2022 08:41PM

Additionally, we identified that the SMS delivery service is intermittent, which could impact access to accounts configures with phone based 2FA. We continue to investigate with the highest priority.

INVESTIGATING about 3 years ago - at 12/09/2022 08:28PM

We are experiencing difficulties to provision new Cerby-managed phone numbers. Our team continues to investigate to identify the source of the issue.

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