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Outage in Ceros

Service Disruption Due to Downstream Provider Outage

Resolved Major
October 20, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating reports of an issue that is caused by a downstream service provider. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
Components affected
Ceros File Import

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/20/2025 03:07PM

We are continuing to monitor one issue affecting video uploads, however all other functionality is now back online.

MONITORING 6 months ago - at 10/20/2025 10:30AM

We're seeing recovery of our systems and are monitoring closely to ensure full functionality is restored. We'll provide further updates as we confirm full stability.

Should you have any questions about the issue or continue to experience this issue, please email support@ceros.com. Thank you for your patience as we monitored the situation and observed recovery.

INVESTIGATING 6 months ago - at 10/20/2025 09:57AM

We are currently investigating this issue.

IDENTIFIED 6 months ago - at 10/20/2025 09:50AM

We are investigating reports of an issue that is caused by a downstream service provider. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

Latest Ceros outages

User Access Disrupted - 5 months ago
Degraded Performance - 8 months ago
PDF Export Unavailable - about 1 year ago

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