Outage in Certify

Certify Web Site Login

Resolved Minor
December 28, 2022 - Started almost 3 years ago - Lasted 6 days
Official incident page

Incident Report

Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.
Components affected
Certify Web Site Login

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/03/2023 03:35PM

This incident has been resolved.

INVESTIGATING almost 3 years ago - at 12/28/2022 03:46PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 12/28/2022 10:31AM

Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.

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