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Outage in Certify

Delayed OCR Processing Times

Resolved Minor
May 29, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Certify experienced delayed OCR processing times for receipts over a 1.6-hour period. The issue affected the speed at which receipt optical character recognition was performed. The problem was resolved and OCR processing returned to normal performance levels.

We are currently investigating an issue impacting receipt OCR processing times.

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Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 05/29/2026 05:14PM

The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

INVESTIGATING 1 day ago - at 05/29/2026 03:41PM

We are currently investigating an issue impacting receipt OCR processing times.

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