Outage in Certify
sftp.certify.com is Currently Offline
Resolved MajorIncident Report
Summary AI Generated
The SFTP host sftp.certify.com went offline for approximately 16.6 hours due to a delayed datacenter migration by hosting provider ShareTru, disrupting scheduled automated data transfers including user syncs, project syncs, and expense report exports. The separate SFTP service at sftp.expense.certify.com, used for corporate credit card transaction transfers, was unaffected. The hosting provider restored service to sftp.certify.com and the incident was resolved.
Due to a delayed datacenter migration with our SFTP provider, ShareTru, the SFTP host sftp.certify.com is currently offline. Any automated data transfers, such as user syncs, project syncs, or expense report exports, leveraging sftp.certify.com will not run as scheduled until the service is brought back online by our provider.
Please note, all corporate credit card transaction data transfers have been migrated to a new SFTP service at sftp.expense.certify.com, and are not impacted by this issue. Additionally, some organizations may be leveraging the new SFTP service (sftp.expense.certify.com) for data transfer. sftp.expense.certify.com is not impacted by this issue.
Components affected
Certify Data InterchangesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 10/27/2026 12:31PM
Service to sftp.certify.com has been restored by our hosting provider.
INVESTIGATING
14 days ago - at 10/26/2026 07:59PM
Due to a delayed datacenter migration with our SFTP provider, ShareTru, the SFTP host sftp.certify.com is currently offline. Any automated data transfers, such as user syncs, project syncs, or expense report exports, leveraging sftp.certify.com will not run as scheduled until the service is brought back online by our provider.
Please note, all corporate credit card transaction data transfers have been migrated to a new SFTP service at sftp.expense.certify.com, and are not impacted by this issue. Additionally, some organizations may be leveraging the new SFTP service (sftp.expense.certify.com) for data transfer. sftp.expense.certify.com is not impacted by this issue.
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