Outage in CEX.IO

Degraded Performance – Customer Support

Resolved Minor
October 20, 2025 - Started 25 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing degraded performance in our Customer Support systems due to an ongoing AWS outage affecting some of our infrastructure.
Components affected
CEX.IO Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/21/2025 12:06PM

This incident has been resolved.

IDENTIFIED 25 days ago - at 10/20/2025 12:02PM

We are currently experiencing degraded performance in our Customer Support systems due to an ongoing AWS outage affecting some of our infrastructure.

Latest CEX.IO outages

CEX.IO ecosystem maintenance - 5 days ago
CEX.IO maintenance - 8 days ago
KSM transactions maintenance - 8 days ago
Login / Authorization maintenance - 8 days ago
DOT transactions maintenance - 10 days ago

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