Outage in Change Healthcare

Update Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid down

Resolved Major

May 07, 2026 - Started 14 days ago - Lasted about 5 hours
Official incident page

Incident Report

NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue. INC # INC49898339

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 05/07/2026 11:58PM

Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.

IDENTIFIED 14 days ago - at 05/07/2026 09:54PM

Customer network team and Optum technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.

IDENTIFIED 14 days ago - at 05/07/2026 08:31PM

Our technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.

INC # INC49898339

INVESTIGATING 14 days ago - at 05/07/2026 07:26PM

Latest Change Healthcare outages

Initial Notice: RXNS PHARMACY CONNECT (CHC) is facing issue with VPN connection - 9 days ago

Initial Notice - RXN ERX NETWORK - Script Routing Incident: Intermittent Transaction Failure - 17 days ago

Update Notice - RXN ENTERPRISE PHARMACY SYSTEM (CHC) - Certificate Expired Exception - 17 days ago

Update Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latency - 29 days ago

Update Notice - NM CONTRACT MANAGER - Service Disruption - about 1 month ago

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