Important Notice: CIAM Certificate Replacement for Federated Stratus Customers, September 5th at 21:00 CST

Dear Federated Stratus Customers,

We are pleased to inform you that the certificate replacement, which took place on September 5th, was completed successfully. This concludes the outlined change as planned.

If you have any questions or concerns, please feel free to contact our Customer Support team at https://enterpriseimaging-support.optum.com/Portal/s/ or call us at or contact us via our toll-free number at (800) 663-2533.

Thank you for your continued trust in our services.

We are continuing to monitor for any further issues.

Dear Federated Stratus Customers,

As part of our regular maintenance, Optum / Change Healthcare will be replacing an expiring certificate used by our authentication platform, CIAM, on September 5th, 2024, at 21:00 Central Standard Time (CST).

For customers utilizing federated authentication—where your organization’s system stores user credentials rather than CIAM's local administration—this certificate is essential for your Identity Providers (IdPs) to authenticate user access to Stratus products. While many IdPs update automatically, some may require manual intervention from administrators to adopt the new certificate.

We have proactively reached out to affected customers over the past several weeks to ensure a smooth transition.
However, if you have not been in contact with our Customer Support team or if you have any concerns about this upcoming change, please open a support request at https://enterpriseimaging-support.optum.com/Portal/s/ or contact us via our toll-free number at (800) 663-2533.

Thank you for your attention to this matter.