AWS Outage Impacting Chargebee Services

AWS has implemented the necessary fix and confirmed that all affected services have been fully restored. Our systems have also been monitored and are now operating normally. We appreciate your patience while we worked with our provider to restore full functionality. AWS will share a detailed post-incident summary, and we are marking this incident as resolved.

Some dependent issues with AWS are still being addressed. We continue to monitor our systems closely for any impact.

AWS has identified and mitigated the issue affecting multiple dependent services. Most AWS operations have recovered, but some residual latency may persist as backlogs clear. We continue to monitor our systems closely for any impact.

Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB.

Our systems have now recovered, and services are operating normally. We will continue to monitor and provide further updates as needed.

Latest note from AWS: "We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share"

We have an update from AWS, and we will continue to monitor: "We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information."

We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working with AWS to restore full access as soon as possible. For more details - https://health.aws.amazon.com/health/status

We sincerely appreciate your patience and understanding during this time.