Outage in Chargebee

Intermittent API Request Timeouts - US Region

Resolved Minor

May 07, 2026 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Chargebee experienced intermittent API request timeouts in the US region between May 7, 23:35 UTC and May 8, 00:55 UTC due to an AWS platform issue. The incident affected API functionality for approximately 1 hour and 20 minutes. The team worked with AWS to resolve the underlying platform issue and confirmed full system recovery through monitoring.

Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue. We are monitoring the systems to ensure continued stability.

Components affected

Chargebee API

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 05/08/2026 07:36AM

We have verified that the intermittent API latency has been fully resolved. Our monitoring confirms all systems have fully recovered.

MONITORING 3 days ago - at 05/08/2026 04:08AM

We are continuing to monitor the services. The incident remains open as we verify full system recovery. We will share an update as we progress.

MONITORING 3 days ago - at 05/08/2026 12:57AM

Our team is working with AWS to assess the impact. We will share an update as we progress.

MONITORING 3 days ago - at 05/08/2026 12:29AM

Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue.

We are monitoring the systems to ensure continued stability.

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