Outage in ChargeOver

Delayed delivery of some emails

Resolved Minor
July 28, 2024 - Started 4 months ago - Lasted 3 days
Official incident page

Need to monitor ChargeOver outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ChargeOver, and never miss an outage again.
Start Free Trial

Outage Details

Some customers are experiencing a delay in delivery of outgoing emails from ChargeOver. Our team is working with our email provider to investigate the delay. At this time, we expect all emails to be sent successfully, but some delivery delays may occur.
Components affected
ChargeOver Email Sending
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/30/2024 03:50PM

Email delivery is operating normally.

A postmortem will follow.

MONITORING 4 months ago - at 07/30/2024 12:24PM

The email delays have been resolved. We are monitoring delivery of emails.

Some users may still experience some delays and/or higher-than-normal bounce rates for a short amount of time.

Further updates and a postmortem will follow.

IDENTIFIED 4 months ago - at 07/29/2024 08:49PM

We have diverted all email delivery to a secondary email account.

Some delivery delays are still occurring. While we are working to resolve this, some emails sent may not be sent with correctly aligned DKIM policies/signatures.

We continue to work with our email provider to resolve this.

IDENTIFIED 4 months ago - at 07/29/2024 06:38PM

We are diverting some email delivery to a secondary email account.

Some delivery delays are still occurring. While we are working to resolve this, some emails sent may not be sent with correctly aligned DKIM policies/signatures.

IDENTIFIED 4 months ago - at 07/29/2024 05:27PM

Emails of the following types are being delivered without any delays:

* invites sent to new admin users
* admin password resets
* scheduled reports
* any sort of admin notifications (e.g. notifications when a quote is accepted, when custom domains are configured, etc.)

We are aware that many of our customers are seeing significant delivery delays for transactional emails (e.g. invoice due emails, payment receipt emails, etc.).

We are working with our email provider to get the delays resolved as soon as possible.

If your account is using your own SMTP server or your own SendGrid, Mailgun, or Mandrill account, your account is unaffected by the delivery delays.

IDENTIFIED 4 months ago - at 07/29/2024 12:38PM

We have identified the problem, and are working with our email provider to resolve it.

At this time, we expect all emails to be sent successfully, but some delivery delays may occur.

IDENTIFIED 4 months ago - at 07/28/2024 12:36PM

We have identified the problem, and are working with our email provider to resolve it.

At this time, we expect all emails to be sent successfully, but some delivery delays may occur.

INVESTIGATING 4 months ago - at 07/28/2024 03:09AM

Some customers are experiencing a delay in delivery of outgoing emails from ChargeOver. Our team is working with our email provider to investigate the delay.

At this time, we expect all emails to be sent successfully, but some delivery delays may occur.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3276 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime