Outage in ChargeOver

Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts

Resolved Minor
October 30, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified a component failure which is delaying the sync of data to some systems for approximately 30% of ChargeOver accounts. The affected integrations are: * QuickBooks Online * Xero * Salesforce Syncing will catch up automatically, but may be delayed. We are still investigating root cause and will follow up with a postmortem.
Components affected
ChargeOver Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/30/2025 07:34PM

Syncing for all affected integrations is complete now.

A postmortem will follow.

MONITORING 2 days ago - at 10/30/2025 02:17PM

Syncing has completely caught up for all but approximately 10% of ChargeOver accounts.

The remaining ChargeOver accounts continue to catch up quickly, but are still delayed.

We are continuing to monitor the situation, and a postmortem will follow.

IDENTIFIED 2 days ago - at 10/30/2025 01:41PM

We have identified a component failure which is delaying the sync of data to some systems for approximately 30% of ChargeOver accounts.

The affected integrations are:
* QuickBooks Online
* Xero
* Salesforce

Syncing will catch up automatically, but may be delayed.

We are still investigating root cause and will follow up with a postmortem.

Latest ChargeOver outages

Login outtage - 4 months ago
ChargeOver inaccessible - 5 months ago
System inaccessible - 5 months ago
Delayed syncs to QuickBooks Online, Xero, Salesforce - 10 months ago
Investigating issues with ChargeOver - 12 months ago

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