Outage in ChargeOver
Emails failing to send with a "Invalid handle provided" error message
Resolved MinorIncident Report
We are currently investigating this issue.
Some emails are not sending, instead triggering a "Invalid handle provided" message.
Payment processing and integrations are unaffected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 11/11/2025 08:12PM
This incident has been resolved.
A postmortem will follow.
MONITORING
23 days ago - at 11/11/2025 07:35PM
We are continuing to monitor for any further issues.
MONITORING
23 days ago - at 11/11/2025 07:35PM
This issue should be resolved now. We are monitoring this for any further action.
A postmortem will follow.
IDENTIFIED
24 days ago - at 11/11/2025 07:10PM
We have identified the problem, and are expecting a resolution within the next 30 minutes.
We will provide an update here again shortly.
INVESTIGATING
24 days ago - at 11/11/2025 06:21PM
We are currently investigating this issue.
Some emails are not sending, instead triggering a "Invalid handle provided" message.
Payment processing and integrations are unaffected.
Latest ChargeOver outages
Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts - about 1 month ago
Login outtage - 5 months ago
ChargeOver inaccessible - 6 months ago
System inaccessible - 6 months ago
Delayed syncs to QuickBooks Online, Xero, Salesforce - 11 months ago
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