Outage in ChargeOver

Emails failing to send with a "Invalid handle provided" error message

Resolved Minor

November 11, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue. Some emails are not sending, instead triggering a "Invalid handle provided" message. Payment processing and integrations are unaffected.

Components affected

ChargeOver Email Sending

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/11/2025 08:12PM

This incident has been resolved.

A postmortem will follow.

MONITORING 2 months ago - at 11/11/2025 07:35PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 11/11/2025 07:35PM

This issue should be resolved now. We are monitoring this for any further action.

A postmortem will follow.

IDENTIFIED 2 months ago - at 11/11/2025 07:10PM

We have identified the problem, and are expecting a resolution within the next 30 minutes.

We will provide an update here again shortly.

INVESTIGATING 2 months ago - at 11/11/2025 06:21PM

We are currently investigating this issue.

Some emails are not sending, instead triggering a "Invalid handle provided" message.

Payment processing and integrations are unaffected.

Latest ChargeOver outages

Problem accessing our help documentation - 26 days ago

Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts - 3 months ago

ChargeOver inaccessible - 8 months ago

System inaccessible - 8 months ago

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