Outage in Chartnote
Delayed or stuck note generation
Resolved MinorIncident Report
We're seeing delays and failures in AI note generation. Some notes may stay in a processing state or fail to complete. This is caused by an outage at one of our third-party AI providers, which began around 7:20 AM PT (14:20 UTC). Service is recovering, and many notes are now completing normally.
If a note appears stuck, please try generating it again. We're monitoring closely and will post updates here as things improve.
Components affected
Chartnote AI Scribe & Voice ChartTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/29/2026 04:38PM
This incident has been resolved.
MONITORING
2 days ago - at 09/29/2026 04:22PM
A fix has been implemented, and we're monitoring the results.
IDENTIFIED
2 days ago - at 09/29/2026 03:48PM
We're seeing delays and failures in AI note generation. Some notes may stay in a processing state or fail to complete. This is caused by an outage at one of our third-party AI providers, which began around 7:20 AM PT (14:20 UTC). Service is recovering, and many notes are now completing normally.
If a note appears stuck, please try generating it again. We're monitoring closely and will post updates here as things improve.
Latest Chartnote outages
Service Disruption on Mobile App - 2 months ago
Elevated errors on Chartnote - 4 months ago
Slow processing of AI notes - 7 months ago
MFA SMS Delivery Interruption - 8 months ago
Speech-to-text dictation unavailable - over 1 year ago
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