Outage in Chatlio

slack avatars not showing on widget

Resolved Minor
February 06, 2024 - Started 11 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are looking into issue.
Components affected
Chatlio Chat Widget
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/07/2024 02:07AM

The issue has been resolved by Slack.
Our testing shows that the Chatlio avatar functionality is back to normal.

IDENTIFIED 11 months ago - at 02/06/2024 11:36PM

Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs.
Slack is working on resolving the issue.

INVESTIGATING 11 months ago - at 02/06/2024 08:25PM

We are looking into issue.

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