Outage in Check Point

Harmony SASE: AWS US-EAST-1 Region Issue Impacting Platform Operations

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Due to an ongoing issue with Amazon Web Services (AWS) in the US-EAST-1 region, you may experience limited functionality when performing platform operations. The system continues to operate normally, and users can connect and work as usual, but certain administrative or background platform operations (such as configuration changes, updates, or provisioning tasks) may be delayed or temporarily unavailable. Our teams are actively monitoring the situation and will provide updates as soon as AWS resolves the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 11:33AM

This incident has been resolved.

MONITORING 6 months ago - at 10/20/2025 09:59AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 10/20/2025 08:41AM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 10/20/2025 08:25AM

Due to an ongoing issue with Amazon Web Services (AWS) in the US-EAST-1 region, you may experience limited functionality when performing platform operations.

The system continues to operate normally, and users can connect and work as usual, but certain administrative or background platform operations (such as configuration changes, updates, or provisioning tasks) may be delayed or temporarily unavailable.

Our teams are actively monitoring the situation and will provide updates as soon as AWS resolves the issue.

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