Outage in Check Point
Spark Management - EU - Gateways appear disconnected
Resolved MajorIncident Report
Summary AI Generated
Check Point's Spark Management service in the EU region experienced a major incident where gateways appeared disconnected in the management application due to an internal error that caused gateway heartbeat failures when a shared file exceeded its size limit. The issue affected smbmgmtservice.checkpoint.com for 1.7 hours, preventing proper gateway communication with the management service. The incident was resolved by implementing proper file handling and rotation mechanisms, with fixes applied across all regions to prevent recurrence.
We are currently investigating this issue.
Components affected
Check Point smbmgmtservice.checkpoint.comNeed to monitor Check Point outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 03/27/2026 11:59AM
Incident has been resolved.
Timeframe: The issue started at 6:45 AM UTC and was resolved at 12:20 PM UTC.
Impact: During this time, gateways failed to communicate with Spark Management and appeared disconnected in the Spark Management application.
Root Cause: An internal error caused failures in the gateway heartbeat flow due to a shared file exceeding its size limit.
Resolution: Proper handling and rotation mechanisms were added for this file to prevent recurrence.
The fix has been applied to all Spark Management instances across all supported regions, although the impact was limited to the EU data residency.
INVESTIGATING
about 14 hours ago - at 03/27/2026 10:21AM
We are currently investigating this issue.
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