Outage in Check Point
SASE: Zero Trust Applications Times Out
Resolved MajorIncident Report
Summary AI Generated
Check Point's SASE Zero Trust Applications experienced timeout failures for approximately 2.2 hours, affecting users in the Israel-1 region. The root cause was traced to routing issues with Cellcom ISP, and the incident was resolved by switching the Israel-1 region to an alternate ISP. Users still on Cellcom or Golan Tel may continue to experience sign-in or connection issues until the ISP fully resolves their routing problems.
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/06/2026 11:15AM
Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il
ZTA were recovered when ISP on Israel-1 was switched from Cellcom.
Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP
MONITORING
13 days ago - at 07/06/2026 10:06AM
ISP in Israel-1 was swapped 20 mins ago
Errors are not seen since in our logs, and customers reported issue is resolved
We are monitoring closely
INVESTIGATING
13 days ago - at 07/06/2026 09:35AM
All current reports of ZTA issues are generated from Israel-1 region
Investigation continues
INVESTIGATING
13 days ago - at 07/06/2026 09:04AM
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
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