Outage in Check

Document Uploads Not Updating Statuses In Some Cases

Resolved Minor
November 09, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're aware of an issue impacting our document upload feature where documents are being uploaded but are not changing the status of the task. We'll provide an update shortly.
Components affected
Check Console
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/09/2022 09:28PM

Document uploads and requirements appear to be working properly, so we've resolved this incident.

MONITORING about 3 years ago - at 11/09/2022 08:18PM

We have deployed a fix for this issue and are monitoring to ensure no further uploads end up in this state. We'll fully resolve if we see no more affected docs for the next 60 minutes (until 1:18PM Pacific time).

IDENTIFIED about 3 years ago - at 11/09/2022 07:35PM

We've updated the status of documents already uploaded to reflect the correct status. The root issue is not yet resolved, but we'll be updating statuses every 15 - 20 minutes until it's resolved.

IDENTIFIED about 3 years ago - at 11/09/2022 07:16PM

We're aware of an issue impacting our document upload feature where documents are being uploaded but are not changing the status of the task. We'll provide an update shortly.

Latest Check outages

Console sandbox unavailability - about 2 months ago
High API Latency and Error Rates - about 2 months ago
API Request Logs Degraded - about 2 months ago

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