Outage in Cherwell

Ivanti Neurons for MDM Service degradation - https://na1.mobileiron.com

Resolved Minor

February 14, 2025 - Started about 1 year ago - Lasted 3 days
Official incident page

Incident Report

A number of Ivanti Neurons for MDM customers on the http://na1.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Work Item: 1529365

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/17/2025 08:11AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/14/2025 06:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 02/14/2025 03:51PM

We are currently investigating this issue.

MONITORING about 1 year ago - at 02/14/2025 02:56PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 02/14/2025 09:41AM

A number of Ivanti Neurons for MDM customers on the http://na1.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Tracking Work Item: 1529365

Latest Cherwell outages

NVZ PRD - Workflow Processing Issues - about 21 hours ago

Neurons for MDM - login.mobileiron.com - Outage - 1 day ago

Neurons Platform - NVU - Experiencing Delays - 1818956 - 4 days ago

FFZ STG - Potential performance issues - 5 days ago

Neurons Platform - NVU - Experiencing Delays - 1818956 - 5 days ago

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