Outage in Cherwell

Ivanti Neurons for MDM Service degradation - https://na1.mobileiron.com

Resolved Minor
February 14, 2025 - Started 26 days ago - Lasted 3 days
Official incident page

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Outage Details

A number of Ivanti Neurons for MDM customers on the http://na1.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Work Item: 1529365
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 02/17/2025 08:11AM

This incident has been resolved.

MONITORING 25 days ago - at 02/14/2025 06:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 26 days ago - at 02/14/2025 03:51PM

We are currently investigating this issue.

MONITORING 26 days ago - at 02/14/2025 02:56PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 26 days ago - at 02/14/2025 09:41AM

A number of Ivanti Neurons for MDM customers on the http://na1.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Tracking Work Item: 1529365

Latest Cherwell outages

Ivanti Neurons Platform - Data may be slow to display in the Neurons Console (260340) - about 14 hours ago
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Workflow issue on ISM LDZPRD - 9 days ago
Ivanti Neurons Platform - Data may be slow or delay to display in the Neurons Console (254491) - 14 days ago
Neurons Agent registrations - Service Degradation - 1529432 - 26 days ago

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