Outage in Cherwell

Degraded Performance Cherwell Service Manager Canada, East US

Resolved Minor
March 03, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

As a result of service degradation to one of Ivanti's Cloud Service Providers, the following Ivanti services may see degraded performance or service disruption: "Cherwell Service Manager: Canada, East US"
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/03/2025 09:39PM

The cloud service provider has mitigated the issue:
16:22 UTC on 03 Mar 2025 – Customer impact had begun, and customer reports were opened for investigation.
17:46 UTC on 03 Mar 2025 – Additional engineering teams were engaged.
18:39 UTC on 03 Mar 2025 – Engineering teams identified the unhealthy network device and took steps to shift traffic to healthy routes. The mitigation was completed, and the engineering team is now working to ensure that the recovery is fully complete.

INVESTIGATING 2 months ago - at 03/03/2025 06:52PM

As a result of service degradation to one of Ivanti's Cloud Service Providers, the following Ivanti services may see degraded performance or service disruption:

"Cherwell Service Manager: Canada, East US"

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